BEN, GOD'SWILL OKORIE

Versatile Operations & Customer Service Professional

Uyo, NG.

About

A highly adaptable and results-oriented professional with a diverse background spanning education, financial services, hospitality, and operations management. Proven ability to streamline processes, enhance customer satisfaction, and maintain meticulous records, leveraging strong communication, leadership, and problem-solving skills to achieve organizational objectives. Eager to apply a versatile skill set to a dynamic role focused on operational efficiency and client engagement.

Work

Egbema Grammar School

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Teacher

Okwuzi, Rivers State, Nigeria

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Summary

Prepared and delivered lessons, managed classroom activities, assessed students, and contributed to school development and community engagement.

Highlights

Prepared and delivered engaging lessons aligned with the school curriculum, fostering a positive and interactive learning environment.

Managed classroom activities effectively, maintaining discipline and promoting a conducive atmosphere for student learning and participation.

Assessed students' academic performance and provided constructive feedback, supporting their continuous improvement and goal achievement.

Supported students in achieving their academic and personal development goals through individualized attention and mentorship.

Actively participated in school activities and maintained professional relationships with colleagues, students, and parents, enhancing community cohesion.

Konokonics Hotel

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Receptionist

Ikot Ekpene, Akwa Ibom State, Nigeria

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Summary

Managed front desk operations, welcomed guests, handled inquiries, and ensured high levels of customer satisfaction and professional service.

Highlights

Welcomed and attended to diverse guests professionally, creating a positive first impression and enhancing overall guest experience.

Answered telephone calls and directed inquiries efficiently, ensuring timely resolution and smooth communication flow for all guests.

Provided comprehensive information and assistance to guests, resolving issues promptly and contributing to high satisfaction rates.

Maintained a neat, professional, and welcoming reception area, upholding hotel standards and guest expectations at all times.

Collaborated with colleagues to ensure excellent customer satisfaction and fostered positive relationships with both guests and staff.

Calux Construction Company

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Storekeeper

Nigeria, , Nigeria

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Summary

Managed inventory, monitored material movement, and ensured proper organization of warehouse operations for construction materials.

Highlights

Maintained accurate inventory records of materials on site, ensuring 100% data integrity and traceability for construction projects.

Monitored the movement and usage of construction materials, optimizing stock levels and preventing shortages by 15%.

Managed day-to-day warehouse activities, including efficient reception, inspection, sorting, and storage of incoming materials and supplies.

Coordinated the reception, storage, and dispatch of materials, minimizing delays and supporting project timelines effectively.

Closely monitored materials to minimize loss, damage, and wastage, contributing to a 10% reduction in material-related costs.

Ensured proper organization and accessibility of stored materials, improving operational efficiency and safety within the warehouse.

Southills Hotel & Suites

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Waitress

Ikot Ekpene, Akwa Ibom State, Nigeria

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Summary

Provided professional and courteous service to customers, ensuring accurate order taking and maintaining service area cleanliness and presentation.

Highlights

Attended to customers professionally and courteously, delivering exceptional service and enhancing the overall dining experience.

Took and served customer orders accurately, ensuring precision and minimizing errors in a fast-paced restaurant environment.

Maintained cleanliness and proper presentation of the service area, adhering to hygiene standards and improving guest comfort.

Responded promptly to customer requests and resolved concerns, ensuring high levels of customer satisfaction and positive feedback.

Worked effectively with other staff members to provide quality service, contributing to a cohesive and high-performing team environment.

Life and Light Secondary School

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Commerce Teacher

Idoro Ikpe, Akwa Ibom State, Nigeria

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Summary

Prepared and delivered Commerce lessons, assessed students, maintained classroom discipline, and fostered active participation.

Highlights

Prepared and delivered engaging Commerce lessons, facilitating student understanding of key economic principles and business concepts.

Assessed student academic progress and provided constructive feedback, supporting their learning and development in Commerce.

Maintained classroom discipline and encouraged active participation, creating an effective and interactive learning environment.

Assisted students with academic challenges, providing individualized support to improve comprehension and performance.

Participated actively in school activities and administrative duties, contributing to overall school operations and student welfare.

Ini Microfinance Bank

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Cashier

Ikpe Ikot Nkon, Akwa Ibom State, Nigeria

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Summary

Managed cash transactions, processed payments, maintained accurate financial records, and assisted customers with banking inquiries.

Highlights

Handled cash transactions accurately and efficiently, processing an average of 50+ transactions daily with high precision.

Received and processed customer payments and deposits, ensuring precise record-keeping and compliance with banking procedures.

Maintained accurate transaction records, facilitating efficient auditing and financial reporting for daily operations.

Assisted customers with banking-related inquiries, providing clear information and resolving issues promptly to enhance service.

Ensured proper balancing and accountability of cash handled, minimizing financial risk and maintaining integrity of transactions.

Maintained strict confidentiality and professionalism in all customer dealings, building trust and safeguarding sensitive information.

Ini Microfinance Bank

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Service Executive

Ikpe Ikot Nkon, Akwa Ibom State, Nigeria

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Summary

Provided quality service to bank customers, managed inquiries, maintained relationships, and supported daily banking operations.

Highlights

Attended to diverse customers, providing quality service and enhancing their overall banking experience and satisfaction.

Assisted customers with account and service inquiries, offering effective solutions and comprehensive information efficiently.

Maintained effective customer relationships, fostering loyalty and trust with bank clients through consistent positive interactions.

Supported daily banking operations, contributing to the smooth and efficient functioning of the branch and service delivery.

Handled customer requests professionally and efficiently, ensuring timely resolution and high levels of customer satisfaction.

Education

Akwa Ibom State Polytechnic

Ikot Osurua, Akwa Ibom State, Nigeria
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Higher National Diploma (HND) Accounting

Akwa Ibom State Polytechnic

Ikot Osurua, Akwa Ibom State, Nigeria
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Ordinary National Diploma (OND) Accounting

Ini Secondary School

Ikpe Ikot Nkon, Ini LGA, Nigeria
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West African Senior School Certificate Examination (WASSCE/WAEC) General Studies

St. Savior's African School

Uruk Uso, Ikot Ekpene, Nigeria
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First School Leaving Certificate (FSLC) Primary Education

Languages

English

Certificates

NYSC Discharge Certificate

National Youth Service Corps (NYSC)

Skills

Communication

Verbal Communication, Written Communication, Presentation Skills.

Customer Service

Relationship Management, Guest Relations, Inquiry Resolution, Client Engagement.

Education & Training

Teaching, Classroom Management, Curriculum Delivery, Student Assessment.

Financial Operations

Accounting, Cash Handling, Transaction Processing, Record Keeping, Accountability.

Inventory & Warehouse Management

Store Management, Inventory Control, Warehouse Operations, Material Monitoring, Logistics Coordination.

Problem Solving

Conflict Resolution, Analytical Skills, Issue Resolution.

Project & Operations Planning

Research, Planning, Organizational Skills, Time Management, Task Prioritization.

Leadership & Teamwork

Team Collaboration, Leadership, Stakeholder Management.

Adaptability

Pressure Management, Creative Thinking, Attention to Detail, Accuracy.

Interests

Research

Internet & Digital Exploration

Football

Travelling

Teaching

Reading

Writing

References

References

Available upon request.